Session on Best Practices by Premier BPO:

Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. Learn how CX has evolved over the decades to elevate customer experience and how you can streamline your operations for omnichannel when outsourcing. Don’t miss a chance to meet our leadership in person. Our COO will also share success stories about how we have helped our clients maximize their partnerships through these best practices.

Event Overview:

SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate. This year’s symposium is centered around the theme of “Decades”, reflecting on the organization’s past 50 years. The event presents the challenges and progress made over time, and a chance to connect with like-minded peers to explore new opportunities. It also features interactive sessions and panel discussions to learn and exchange ideas and deliberate over the latest techniques and trends.

Our Solutions:

  • Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)
  • Personalized Customer Care
  • Customer Journey Mapping
  • Brand Loyalty
  • CRM Solutions & Customer Feedback Analysis
  • Actionable Insights for Business Intelligence
  • Industry Benchmarking for CX Improvement
  • Service Desk/Help Desk
  • Tech Support (T1,2,3 & NOC Support)
  • Sales Support/Lead Generation
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About Premier BPO:

Premier BPO seeks to be a seamless extension of its client’s business processes. This is done by immersing itself in the client’s values and objectives and by providing dedicated resources that serve as a blended workforce within the client’s organization. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.

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