Contact Center Services

Differentiating on service is becoming more critical, while retaining talent for these crucial roles is putting pressure on profitability. By using a co-sourcing partner like Premier BPO, you get the business outcomes you are looking for while enhancing service quality to your customers.

Choosing a Contact Center Provider

Choosing an outsourcing partner for your contact center services is a big decision. Reliability matters when you are allowing someone else to handle your client interactions. While tracking KPI’s is table stakes, how a partner approaches the relationship can have a big impact on achieving the business outcomes you are seeking. With Premier BPO, we want to give you confidence that we fit into your culture and can reflect your brand as true ambassadors. We offer a range of omnichannel contact center services, both inbound and outbound. Explore below.

Our Contact Center Services Include

Customer Care

General inquiries and customer service
Account and billing inquiries
Order processing
Returns and refunds
Complaints and issue resolution. Loyalty and retention programs Social media monitoring and management
Scheduling and appointments


Inbound sales
Order taking
Product questions
Upselling and cross-selling
Customer retention programs
Channel partner support
Outbound sales calls and lead generation
Sales campaign support
Ecommerce order processing
Abandoned cart follow up

Technical Support

Help desk support
Troubleshooting technical issues
Product installation and setup
Configuration assistance
Remote desktop support
System updates and upgrades
Device and software support
Network and connectivity support
Security and data protection
Branch office, home office support

Our Approach to Contact Center Services

Your business situation is unique so we take time to understand your goals to provide a tailored approach to supporting your customers. Whether it is to reduce churn, improve customer satisfaction scores, or provide differentiated service, our dedicated team model ensures we are aligned to your success.

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Why Choose Us?

We believe in transparency and accountability. Our team provides regular updates to track against near term KPI’s and goals while providing actionable insights to help enhance your business outcomes. You’ll always find us responsive, including our senior management.

Not only will we help you accomplish more, but we also help our clients enhance quality and improve their business processes, all at significant savings over in-house efforts.

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