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COVID-19 has impacted more of our lives than we realize today; from health, family, to work, its long-term effects have revolutionized traditional approaches to each aforementioned. Forced into social distancing, the world adapted to WFH,
True teamwork is dependent upon establishing a Check six culture, where every member continuously watches the other’s back, providing unrelenting mutual support. Any great organizational culture is built upon trust, proactive leadership,
Comprehending your client’s needs and tailoring your service to them is the mark of a true business partnership. Just like a well-oiled machine, a successfully run business requires certain expert departments to handle various everyday functions. Similar is the relationship between a partner and business
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the
Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. Whether you are an industry aficionado, long-term outsourcer,
Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers
Utilizing the services of an outsourcing company will provide you with a few options to choose from, your new team structure. Depending upon the type of services required from your BPO partner and respective geographical locations they operate in,
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability.
Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? Business Process Outsourcing refers to subletting non-core
Remote work and Outsourcing found new stardom amidst covid-19 lockdowns and subsequent employment losses. Organizations that survived are now facing an economic pandemic. Due to the stimulus checks and rising attrition in the US, it is becoming increasingly
