Q. What CONSULTATIVE high-level steps do you go through and how long does it typically take to determine if outsourcing is right for the company? Could Premier BPO accelerate these steps to help reduce costs? How fast could Premier BPO complete the outsourcing analysis to confirm

Typically the high level steps that an outsourcer and company go through during an implementation are as follows:

• A Premier BPO consultant speaks to the company to understand the process;
• A flow chart is made so that planning can start using visual diagrams in order to understand the process, review it for optimization by integrating the process and using technology;
• Process Documentation;
• System Requirements;
• Staffing Configuration;
• Training/Testing;
• Parallel Processes;
• Roll Out; and
• Analyze/Adjust.

Depending on the actual processes being outsourced this take anywhere from 8 to 12 weeks. In cases where simple functions such as AR/AP, data entry, or customer service are being outsourced, training could be as short as two (2) weeks and staffing levels could be cut very quickly.