Typically the high level steps that an outsourcer and company go through during an implementation are as follows:

  • A Premier BPO consultant speaks to the company to understand the process;
  • A flow chart is made so that planning can start using visual diagrams in order to understand the process, review it for optimization by integrating the process and using technology;
  • Process Documentation;
  • System Requirements;
  • Staffing Configuration;
  • Training/Testing;
  • Parallel Processes;
  • Roll Out; and
  • Analyze/Adjust.

Depending on the actual processes being outsourced this take anywhere from 8 to 12 weeks. In cases where simple functions such as AR/AP, data entry, or customer service are being outsourced, training could be as short as two (2) weeks and staffing levels could be cut very quickly.