Outsourcing is an established phenomenon through which companies have achieved cost savings, standardization of their processes, greater control and visibility over business functions and the end-to-end processes, and greater scalability. However, outsourcing is now maturing and companies want to deploy technology and automation to reduce reliance on manual labor; customize their processes and tailor their operations to suit their product and customer needs; and to seamlessly integrate their operations with their outsourcing company. Companies are also outsourcing certain functions for which they do not have in-house talent.