Employee Burnout Is Leading People To Quit
Balancing work-life in Covid-19 has taken an immense toll on both organizations and individuals. People realized they no longer wanted to continue a job where they experience burnout at work.
Overcoming The Great Resignation with Co-Sourcing
COVID-19 has impacted more of our lives than we realize today; from health, family, to work, its long-term effects have revolutionized traditional approaches to each aforementioned. Forced into social distancing, the world adapted to WFH,
Wingmanship In Business – Why You Need a Team with A Check Six Culture
True teamwork is dependent upon establishing a Check six culture, where every member continuously watches the other’s back, providing unrelenting mutual support. Any great organizational culture is built upon trust, proactive leadership,
Difference Between Partner and Vendor
Comprehending your client’s needs and tailoring your service to them is the mark of a true business partnership. Just like a well-oiled machine, a successfully run business requires certain expert departments to handle various everyday functions. Similar is the relationship between a partner and business
Benefits Of Video Call in Contact Centers
Customer Experience is invaluable to businesses, especially those with Contact Center services providing Omnichannel solutions to their clientele. If you are an organization adapting to meet customer demands in 2021,
Five Emerging Customer Experience (CX) Trends 2022
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the
The Glossary of Outsourcing Jargon by Premier BPO
Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. Whether you are an industry aficionado, long-term outsourcer,
Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran
Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers
Dedicated Teams Versus Shared Teams: What’s Right for You?
Utilizing the services of an outsourcing company will provide you with a few options to choose from, your new team structure. Depending upon the type of services required from your BPO partner and respective geographical locations they operate in,
Hospitality Contact Center Emergence Post-Pandemic
The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry.
