The BPO industry is evolving post-pandemic to grow at an unprecedented rate. Some of the emerging Outsourcing Trends in 2022, according to a Linked In article are:

159% Growth in Remote Work, A Top Trend Today

  • Increased WFH preferences; 58.6% of the total U.S. workforce is remote due to COVID-19, with 44% growth in WFH in the last 5 years

  • Geographically dispersed teams are in demand for an agile workforce and greater functional expertise

  • Strategic partnerships are in focus to complement business areas such as risk management, strategic planning, etc.

  • Pandemic cybercrime surges are 600% high, therefore cybersecurity is a major concern

  • Investing in Progressive Web Apps for customer convenience

  • Cloud technology to increase for augmenting real-time work, collaboration, access, and to lower hardware costs

  • Industry-specific roles to increase, particularly in the IT Services area.

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