Premier Tech Solutions > Migrate from Genesys to Zoom Contact Center

Migrate from Genesys to Zoom Contact Center

Facing rising costs with Genesys?

If your organization is running Genesys on-prem and you’re encountering steep price increases to move to Genesys Cloud, consider transitioning to Zoom Contact Center. With Zoom Contact Center, you can enjoy the familiar ease of use that Zoom products are known for, along with advanced contact center functionalities.

Why Choose Zoom Contact Center?

  • User-Friendly Interface: Leverage the simplicity and intuitive design of Zoom, empowering your teams to operate more efficiently.
  • Cost-Effective: Switch from traditional user-based licensing to a flexible, consumption-based model that scales with your business.
  • Modern & Scalable Infrastructure: Built for the future, Zoom Contact Center offers a cloud-based solution with the ability to scale and add features as your needs evolve.

Premier’s Migration Services

Transitioning from Genesys to Zoom Contact Center has never been easier with Premier’s expert migration services. We ensure a smooth and efficient migration process, covering all aspects:

Assessment & Planning

We evaluate your current setup and help identify the Zoom Contact Center modules that best align with your business goals, both now and in the future.

Seamless Configuration & Deployment

Our team handles the full setup, ensuring your transition to Zoom Contact Center is seamless, efficient, and free from disruption.

Ongoing Support & Administration

Once deployed, we provide continuous support and administration services to ensure your contact center operates at peak performance.

Customer Service Integration

If required, we can manage your entire customer-facing operations via Zoom Contact Center, giving you peace of mind.

Unsure if Zoom Contact Center is Right for You?

If you’re still exploring options, we can guide you through alternative solutions such as Amazon Connect and NICE CXone, ensuring you find the perfect fit for your organization.

Contact Us

Ready to Modernize Your Contact Center?

Contact Us Today to learn how migrating to Zoom Contact Center can transform your customer experience and streamline your operations.