AI-Powered CX: Webinar 2
Navigating the complex landscape of customer expectations in the digital age is a paramount challenge. With studies showing a drastic drop in customer retention due to poor service, the need for robust omnichannel strategies is more evident than ever. This webinar will delve into how AI-powered solutions can enhance customer interactions across all channels, ensuring a balance between automation and the crucial human touch.
Gain actionable insights into how AI can complement human capabilities, creating a customer service environment that not only meets but exceeds customer expectations. This webinar is designed to provide you with the strategies needed to drive loyalty, retention, and advocacy in today’s competitive market.
What You Will Learn
- Understand and Implement AI-powered Personalization: Learn how AI can tailor experiences based on individual customer histories and preferences.
- Leverage Predictive Analytics: Discover how predictive tools can help anticipate customer needs and trends, enabling proactive engagement.
- Optimize Omnichannel Experiences: See how AI integration across multiple channels creates seamless customer journeys.
- Enhance Agent Performance with AI: Equip your team with AI tools to deliver more personalized and efficient customer service.
- Ensure Smooth AI-Human Interaction: Implement strategies for seamless transitions between AI-driven processes and human interactions to maintain customer satisfaction.
Key Speakers
Adam Elkordy
Role: Director of Tech Practice
As a champion of community and social media tools and technology, Adam has successfully established and managed global communities and social care teams across various industries.
Mitchell
Role: Founder of Stafford
As a champion of community and social media tools and technology, Adam has successfully established and managed global communities and social care teams across various industries.
Key Topics
Reputation Management
Influencing online conversations, promoting positive content, and building customer loyalty.
Social Care
Delivering a seamless brand experience across social channels through proactive customer engagement.
Who Should Attend
Social Media Managers
VPs of Marketing
Directors of Customer Experience
VPs of Customer Experience
