Premier Tech Solutions > Migrate from Genesys to Amazon Connect

Migrate from Genesys to Amazon Connect

Are you looking to escape rising costs with Genesys?

If you’re running Genesys on-prem and are facing significant price hikes for moving to Genesys Cloud, now’s the time to consider Amazon Connect. With Amazon Connect, you can switch to a flexible, consumption-based pricing model rather than a fixed price per user license.

Why Choose Amazon Connect?

Cost-Effective Pricing: Say goodbye to costly user-based licensing and only pay for what you use. This makes it easier to scale and manage your contact center costs.
Modern Infrastructure: Built on AWS, Amazon Connect offers a more flexible and scalable solution designed to adapt to future enhancements as your needs evolve.
Seamless Integration: Easily integrate with other AWS services and third-party tools to enhance customer experience and streamline operations.

Migration Services

At Premier, we provide end-to-end migration services to help you transition smoothly from Genesys to Amazon Connect:

Evaluation & Planning

We’ll work closely with your team to assess your current system and identify the right Amazon Connect modules that fit your present and future needs.

Configuration & Deployment

Our experts will configure and deploy Amazon Connect, ensuring a seamless transition to this modern, cloud-based contact center platform. it easy for customers to find solutions and understand your offerings.

Ongoing Support & Administration

Do you need ongoing help? We offer continuous support, administration, and management services to keep your Amazon Connect platform running smoothly.

Customer Service Integration

If desired, we can leverage Amazon Connect to provide customer-facing service on your behalf, fully managing your contact center operations.

Not sure if Amazon Connect is Right for You?

At Premier, we provide end-to-end migration services to help you transition smoothly from Genesys to Amazon Connect:

Ready to Modernize Your Contact Center?

Contact Us Today to learn more about migrating to Amazon Connect and how it can transform your contact center experience.