We are seeking an experienced Process Improvement Manager, responsible for the analysis, design, implementation, and optimization of business processes within our organization.

Responsibilities:

• Identify and analyze process improvement opportunities.
• Develop and implement new processes.
• Manage the performance of existing processes.
• Work closely with other members of the BPO team to ensure that processes are efficient, effective, and compliant with all applicable regulations.
• Conduct process audits and reviews.
• Develop and maintain process documentation.
• Train employees on new processes
• Stay up to date on the latest process improvement techniques.
• Maintain dashboard covering status of all process improvements across organization.

Requirement:

• Bachelor’s degree in business, engineering, or a related field
• 3+ years of experience in process engineering in BPO or other similar fields
• Strong analytical and problem-solving skills
• Six Sigma Greenbelt (Preferred)
• Lean Six Sigma Practitioner
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience with process improvement methodologies

Skills & Abilities:

• Leadership Skills
• Strong communication skills
• Excellent employee
• Strong initiative and self-awareness – a flexible team player
• Creative thinker
• Strong employee/customer relations experience
• Demonstrated strength in employee communication
• Program planning and facilitation experience
• Experience driving engagement, and building and implementing related programs

What we offer:

• Market competitive salary
• Career Growth
• Learning & Development
• Provident Fund
• EOBI
• Paid Leaves
• Medical Coverage (IPD)
• Life Insurance

Location: Gulberg II, Lahore
Shift: 9:00am to 6:00pm ET (US Timings)