Premier BPO is a seeking Billing Admin/Reservation Auditor, who is responsible for accurate and timely payments to suppliers; reconciling hotel folios, rates, and virtual credit cards; and supporting timely customer invoicing and are a part of the LodgeLink Billing Administration team.

Reservation auditor job Descriptions

• Reconcile folios and amounts charged to LodgeLink from suppliers vs. reservations in our system including guest days, room rates, taxes and hotel-specific fees.
• Create accurate charge sheets for customers based on reconciled reservations.
• Maintain and organize electronic files received from suppliers and customers.
• Liaise with hotels and properties as required to ensure appropriate documentation is received in a timely manner to resolve disputes.
• Responsible for telephone and email requests to hotel properties to collect and resolve outstanding folios.
• Clearly communicate priorities and obstacles to the team and your supervisor.
• Escalate issues in a timely manner.
• Other duties as required.

Competencies and skill sets

• Post-secondary certificate or degree in business administration or equivalent.
• Previous experience hotel administration or travel industry considered an asset.
• 2+ years of experience with data/order entry and account management.
• Strong computer skills including Excel are required. Must be comfortable using filters, tables, pivots and lookup functions in excel.
• Self-starter and comfortable working in a fast-paced dynamic environment.
• Strong attention to detail, adaptability, and be very organized.
• Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.
• Must be fluent in English both oral and written

Skills

• Problem Solver
• Positive attitude and focus on customer service with excellent communication skills
• Ability to work in a fast-paced environment – juggling shifting and even conflicting priorities
• Great analytical skillset (excel expert)
• Ability to work independently
• Creative skills for contributing new and innovative ideas
• Strong team skills

What we offer:

• Market Competitive Salary
• Career Growth
• Learning & Development
• Provident Fund
• EOBI
• Paid Leaves
• Medical Coverage (IPD)
• Life Insurance

         Location: Gulberg II, Lahore